Guarantee and complaint conditions

If the purchase contract concluded by means of distance communication (in the online shop), the buyer has the right of withdrawal within 14 days of receipt of goods in accordance with § 53 par. 7 of the Civil Code.

In this case, please fill in the following form: Withdrawal from the purchase contract: Withdrawal from the purchase contract

If it is not specified warranty period in the warranty extended, warranty is 24 months.

The warranty period commences from the takeover of the goods. The warranty period is extended for a period during which the goods were in warranty repair. In the case of exchange of goods for new ones within the warranty period, the new warranty begins. The warranty does not cover wear and tear caused by normal use.

The consumer has a warranty service:

a) in the case of removable defect, the right to free, fair and timely removal of defects, the right to replace of defective goods or defective part, if it is not proportional due to character of the defect. Unless such a procedure is not possible, the consumer has the right for a reasonable discount on the purchase price or withdraws from the contract,

b) if it is irremovable defect that impedes the proper use of the goods, the consumer has the right to exchange defective goods or to withdraw from the contract,

c) in the case of removable defects occurring in greater numbers or repeatedly and impede a proper use of goods, the consumer has the right to exchange defective goods or to withdraw from the contract,

d) in the case of other irremovable defects and consumer doesn’t required to exchange goods, the consumer has the right for a reasonable discount on the purchase price or withdraw from the contract.

The seller decides on the claim immediately, in complicated cases within 3 days. This period does not include the time required for carrying out an expert assessment of the claimed defect. Latest complaint will be processed within 30 days, including the removal of defects. This period may be extended after agreement with the consumer. After this period, the consumer has the same rights as if it was a removable defect, and therefore can claim withdrawal.

The seller is obliged to give the consumer a written confirmation with the date when the consumer has used the right, what is the content of the complaint and what method of claim consumer requests. In a following confirmation the seller writes the date and method of settling the claim, including confirmation of repair and its duration, or a written justification for rejecting the claim. This obligation also applies to other persons designated to carry out repairs.

In the case of a justified claim, the buyer – consumer is entitled to reimbursement of costs associated with the claim. In case of withdrawal from the contract because of defective goods, the consumer is also entitled to reimbursement of this withdrawal.

If you want to complain or exchange goods, fill in the following report and send it to us with the goods to the address Fjällräven Shop, Chlumecká 765/6, 198 19 Prague 9, Czech Republic.

Complaint Sheet Fjällräven

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